Privacy-sensitive data, or personal data, is processed via our online store. bioQuad Europe BV considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:
- We clearly state the purposes for which we process personal data. We do this via this privacy statement;
- We limit our collection of personal data to only the personal data necessary for legitimate purposes;
- We first ask you for explicit permission to process your personal data in cases where your permission is required;
- We take appropriate security measures to protect your personal data and also require parties that process personal data on our behalf;
- We respect your right to provide access to, correct or delete your personal data upon your request.
bioQuad Europe is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.
This privacy statement was last modified on 30-07-2024.
Use of Personal Data
When you use our online store, we obtain certain information from you. This could be personal data. We only store and use the personal data that you provide directly, in the context of the service you have requested, or for which it is clear when provided that they are provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
- Name and address details
- Phone number
- Billing address
- Email address
- Payment details
- Sex
- Date of birth
- IP address
- Register
You can register for certain parts of our online store. After registration, we store the personal data you provide. We store this information so that you do not have to enter it again each time and so that we can contact you in the context of the execution of the agreement.
We will not provide the information linked to your account to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.
Access Account
With your account, you can gain access to a management environment where you can set, specify, and change things yourself.
Processing Order
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.
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In addition to the information on our website, we can also inform you about our new products and services:
- By mail
- By email
- Via social media
- Contact Form
We offer the opportunity to ask questions through our online store via a contact form, where you will be asked to fill in various details to process your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your email requires it to be fully answered and processed.
Newsletter
We offer an email newsletter with which we want to inform interested parties about our products and/or services 2 to 3 times a week. Every newsletter contains a link with which you can unsubscribe. The email address we use to send our newsletter is info@bioquad.eu. Your email address will only be added to the list of subscribers with your explicit permission. You can adjust your personal preferences (whether or not to receive) for receiving our email newsletters at any time in your account. You can also email us to adjust your preferences.
Publication
We do not publish your customer data with out permission.
Ads
Our online store shows advertisements.
Disclosure to Third Parties
We may pass on your data to our partners. These partners are involved in the implementation of the agreement. These partners are (partly) located outside the EU. We have strict agreements with them to comply with European privacy rules.
Cookies
Cookies are used in our online store. Cookies are also placed via third parties engaged by us.
When you visit our online store for the first time, a message will be shown in which we explain why we use cookies. We regard your continued use of our online store as permission for this use of cookies.
You are free to disable cookies through your browser. Please note that our website may no longer work optimally.
We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these can change regularly).
Google Analytics
We use Google Analytics to track how visitors use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally, we anonymize the IP addresses.
Security
We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:
- Access to personal data is protected with a username and password
- We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data
Retention Periods
The personal data described above will be kept for as long as necessary to process your orders, including warranty. We then store data for a maximum of five years for your reorder convenience and the described statistical purposes. The data will then be deleted unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).
Reviews
We collect user ratings (reviews) about our website and/or our products. We do this to optimize our service to you as a customer and future customers. We use your data based on a legitimate interest.
Third-Party Websites
This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
Changes to This Privacy Statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.
Inspecting and Changing Your Data
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below.
You can also send us a request to view, change, or delete this data. You can also submit a request for data export for data that we use with your consent, or indicate with reasons that you want us to limit the processing of personal data.
To prevent abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.
Dutch Data Protection Authority
Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.